Terms and conditions

Products and services are offered by MHLauesen by Mette Hvied Lauesen, Sommerbuen 37, 2750 Ballerup, CVR no. 27531385. You can contact me at mhl@mettehl.dk.

The digital products you purchase are yours in perpetuity unless otherwise stated. This does not mean that I host it in perpetuity. Therefore, please remember to download the material and then store it yourself.

Validity: These terms are the ones that apply unless we have agreed otherwise in writing, and they apply to agreements for the purchase of services, products or services from MHLauesen/Mette Hvied Lauesen.

Confidentiality: All your information, details etc. that you tell me or send to me in connection with your programme or our work together will of course be treated confidentially unless it conflicts with applicable legislation.

Prices: All prices are in Danish kroner and ex VAT unless I have stated otherwise.

Rights: All rights to workshops, courses, events and other digital products belong to MHLauesen / v. Mette Hvied Lauesen. It is also MHLauesen / v. Mette Hvied Lauesen who holds all rights to the material (unless otherwise expressly stated), whether printed or digital and used in connection with lectures, courses, workshops, grief processing courses (which are conducted under licence from the Grief Recovery Institute), coaching courses or otherwise. When you purchase my services, you get the right to use the relevant written and digital materials.

The right of use is personal.

All materials may only be used for your own use and may not be handed out or passed on to third parties.

Materials may not be used for purposes other than those for which they were purchased, including commercially - unless this has been agreed in advance.

Changes to conditions: MHLauesen / v. Mette Hvied Lauesen may at any time make changes to the current conditions without notice.

General conditions regarding payment and cancellation of coaching courses, grief courses, lectures, courses, workshops and other services:

Services are payable upon conclusion of the agreement and before commencement unless otherwise agreed in writing. The full amount or first instalment will be invoiced immediately after your registration and with payment terms of 8 days net. Enrolment is binding.

Coaching and processing programmes must be completed within 6 months unless otherwise agreed.

The amount is non-refundable once the programme is underway. Not even if you decide to stop before the programme is completed.

There is no difference between the conditions for sessions over Zoom and similar and face-to-face meetings.

As a rule, coaching and grief counselling programmes will be carried out at the agreed times. Should there be any changes, the customer will be informed at least 24 hours in advance. If I have to cancel, you will be informed at least 24 hours in advance.

Change/Cancellation of appointment: If MHLauesen / v. Mette Hvied Lauesen has to cancel a lecture, workshop, course or other, the appointment will be replaced by a new date by prior arrangement.

If a lecture is cancelled by the buyer 30 days before the agreed date, no fee will be charged.

• If cancelled less than 30 days before the agreed date, 50% of the agreed price will be charged.
  
• Cancellation less than 14 days before the agreed date will be charged 100% of the agreed price.
  
• If you need to move the date of the event, this can usually be done free of charge by agreeing on a new date within the next 2 months.
  

Times for 1:1 sessions can be changed up to 24 hours before your appointment. If the buyer cancels at least 24 hours before the start of the session, the session can be moved to another time. If the customer does not arrive at the agreed time or cancels later than 24 hours before our appointment, the full amount will be invoiced. This means that if you have paid for a course, your cancelled time will count towards the total package.

Payment:

Please pay via bank transfer to account: 0400 4031631810 in Lån & Spar Bank